Refund policy

At Anāqa, we strive to provide our customers with the highest quality products and customer service. With our commitment to ensuring customer satisfaction, we have established the following return and refund policy.

1. Returns: At Anāqa, we do not accept returns unless the item you received is faulty or damaged. We take great care to inspect our products before they are shipped to ensure that they are in perfect condition. In the unlikely event that you receive a faulty or damaged item, please contact our customer service (anaqamoda@gmail.com) within 14 days of receiving your order. We will review your case and provide you with instructions on returning the item.

2. Exchanges: We understand that selecting the correct size is important and that sometimes an exchange may be necessary. We allow exchanges for sizes under the following conditions:

a. The exchange must be requested within the 14 days of receiving your order.
b. The item must be in its original, unused condition, with all tags and labels attached.
c. You must provide proof of purchase, such as order details or receipts.
d. The requested size for exchange must be available in stock.

Please note, we do NOT accept exchanges or returns on hijabs for hygiene purposes unless it is deemed faulty or damaged. 

All discounted and promotional sale purchases are final sale. Due to limited stock and high demand, we do not accept exchanges, returns or store credit on any items purchased during sale periods or special offers.

3. Exchange Approval: We do not accept exchanges for a change of mind, unless it is due to a size exchange. All exchange requests are subject to approval by Anāqa. We reserve the right to refuse an exchange if the item does not meet our return conditions, is damaged due to misuse, or does not fulfill the requirements outlined above. Once we have received and inspected the item, we will notify you of the exchange approval status.

4. Shipping Costs: For approved exchanges, the customer is responsible for the shipping costs associated with returning the item to us as well as costs back to them. 

5. Refunds: Please note, that we do not provide refunds under any circumstances. We take great care to inspect all of our products before we ship them out to you to ensure they are in perfect condition. 

We are committed to resolving any issues promptly and ensuring your satisfaction with your Anāqa purchase. If you have any further inquiries or need assistance, please reach out to our customer service team, who will be happy to assist you.