FAQs

Do you have local pick-up option?

This option is not directly placed on the website for you to select, however, if you prefer to pick-up and reside in Melbourne, please reach out to us via Instagram or email and we would be happy to support you.

What is the delivery time?

Please allow 1-3 business days for your order to be processed before being dispatched.For shipping within Australia, please allow 1-3 business days via Express Shipping and 3-7 days via Standard shipping. All shipping is processed with AusPost.

For all international orders & shipping, Express has a transit time of 3-6 business days to deliver across the world. For standard international shipping, please allow up to 10-28 business days for your parcel to arrive.

What are the international customs & duty fees?

For all US international orders, please note that you will be subject to a duties, taxes & compliance handling fee so your order is delivered duty paid (DDP). This will be automatically added at checkout. This is to make it easier for the customer and have no surprise customs bills on delivery.

Shipping will be calculated separately at checkout.

For all other international deliveries, please note that you may incur customs fees upon delivery of your package dependant on your destination country.

As the customer, you are responsible for all import duties, customs, and taxes imposed by the country you reside in. Payment of these fees is essential to release and receive your order from customs.

Please note that the total amount presented at checkout does not include any additional duties & custom fees. Any additional fees will be communicated to you by your carrier upon arriving into the country you reside in. 

Anāqa does not cover any customs and import taxes, and we cannot identify the exact amount you will be charged, as customs and import tax vary widely depending on the country you are situated in.